Child Safety Standards - Zawj by MediCall

1. Age Verification and Restrictions

1.1 Minimum Age Requirements

• All users must be 18 years of age or older to create an account or use Zawj services
• Users are required to verify their age during the registration process
• False representation of age is strictly prohibited and grounds for immediate account termination

1.2 Age Verification Methods

• Phone Number Verification: All users must verify their account using a valid phone number
• Profile Review: Our moderation team conducts manual reviews of user profiles, photos, and information for age appropriateness
• Document Verification: In cases where age is questioned, users may be required to submit government-issued identification
• AI-Assisted Detection: Automated systems flag profiles that appear to represent minors based on photos, language, and profile information

1.3 Enforcement

• Accounts suspected of being operated by minors are immediately suspended pending verification
• Confirmed underage accounts are permanently deleted within 24 hours
• Users who attempt to create multiple accounts after being banned for age violations are permanently blocked from the platform

2. Prohibited Content and Conduct

2.1 Child Sexual Abuse Material (CSAM)

• Any form of child sexual abuse material is strictly prohibited
• This includes but is not limited to: photographs, videos, digital images, text descriptions, or any other content depicting or promoting sexual exploitation of minors
• Any user found uploading, sharing, or distributing CSAM will be immediately and permanently banned
• All instances of CSAM are reported to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement authorities

2.2 Grooming and Exploitation Attempts

• Any attempt to contact, solicit, or groom minors is prohibited
• Users attempting to use the platform to facilitate contact with minors will be permanently banned
• Suspicious patterns of behavior designed to evade detection are monitored and actioned

2.3 Content Involving Minors

• Users may not post content depicting minors, even if non-sexual in nature
• Discussions or content that sexualize, endanger, or exploit minors in any way are prohibited
• Users may not share personal information about minors

3. Detection and Prevention Systems

3.1 Automated Content Screening

• Photo Hash Matching: All uploaded images are screened against databases of known CSAM using PhotoDNA and similar technologies
• AI Content Analysis: Machine learning models analyze photos for potential CSAM indicators
• Text Analysis: Automated systems scan messages and profiles for grooming language, age-inappropriate content, and exploitation indicators
• Behavioral Analysis: Patterns of suspicious behavior are flagged for human review

3.2 Human Moderation

• Dedicated moderation team reviews flagged content 24/7
• All new user profiles undergo initial review within 24 hours of creation
• Random sampling of content and conversations for quality assurance
• Escalation procedures for suspected CSAM or exploitation to senior staff and legal team

3.3 Proactive Monitoring

• Regular audits of user-generated content
• Continuous improvement of detection algorithms based on emerging threats
• Partnership with child safety organizations for best practices
• Employee training on recognizing and responding to child safety concerns

4. User Reporting Mechanisms

4.1 In-App Reporting

• Report Button: Every user profile includes a clearly visible "Report" button
• Report Categories: Users can specifically report concerns about:
  • Underage user
  • Child safety concerns
  • Inappropriate content involving minors
  • Suspicious behavior
• Anonymous Reporting: Users can report concerns anonymously without fear of retaliation
• Message Reporting: Users can report individual messages that contain concerning content

4.2 Report Processing

• All child safety reports are prioritized and reviewed within 2 hours of submission
• Urgent reports (suspected CSAM or active exploitation) are escalated immediately to on-call senior moderators
• Reporters receive confirmation that their report has been received and is under review
• Follow-up notifications are sent when action is taken (within privacy limitations)

4.3 External Reporting Channels

• Email: docafridi@gmail.com (monitored 24/7 for child safety concerns)
• Response Time: All child safety emails are acknowledged within 2 hours and investigated within 24 hours

5. Response and Enforcement Procedures

5.1 Immediate Actions

Upon detection or report of CSAM or child exploitation:

• Instant Suspension: The reported account is immediately suspended (within minutes)
• Content Preservation: All relevant content, messages, and metadata are preserved for law enforcement
• Access Restriction: The user is immediately blocked from accessing the platform
• Related Account Review: Any connected or similar accounts are flagged for investigation

5.2 Investigation Process

• Senior moderation staff review all evidence within 2 hours
• Legal team is consulted on all suspected CSAM cases
• Determination made on whether content meets threshold for law enforcement reporting
• Documentation of all findings and actions taken

5.3 Account Actions

• Confirmed Violations: Permanent account termination with no appeal option
• Device and IP Bans: Prevent re-registration from the same device or network
• Phone Number Blacklist: Phone numbers associated with violations are permanently blocked
• Data Retention: Violating user data is retained for law enforcement and legal proceedings as required

6. Law Enforcement Cooperation

6.1 Mandatory Reporting

Zawj by MediCall complies with all mandatory reporting requirements including:

• CyberTipline Reports: All detected or reported CSAM is reported to the National Center for Missing & Exploited Children (NCMEC) within 24 hours
• Local Authorities: Reports filed with relevant local, state, and federal law enforcement agencies as required by jurisdiction
• International Cooperation: Cooperation with international law enforcement through proper legal channels
• Court Orders: Full compliance with valid subpoenas, search warrants, and court orders

6.2 Evidence Preservation

• All reported content and associated metadata preserved for a minimum of 90 days
• Extended preservation upon law enforcement request
• Chain of custody maintained for all preserved evidence
• Secure storage with restricted access to authorized personnel only

6.3 Ongoing Cooperation

• Designated point of contact available 24/7 for law enforcement inquiries
• Expedited response to emergency requests
• Regular communication with NCMEC and other child safety organizations
• Participation in industry efforts to combat CSAE

7. Legal Compliance

7.1 Applicable Laws

Zawj by MediCall complies with all applicable child safety laws including but not limited to:

• 18 U.S.C. § 2258A (Reporting requirements for CSAM)
• Children's Online Privacy Protection Act (COPPA)
• Prosecutorial Remedies and Other Tools to end the Exploitation of Children Today (PROTECT) Act
• All applicable international, federal, state, and local laws regarding child safety

7.2 International Compliance

• Compliance with EU regulations including GDPR provisions for child data protection
• Adherence to international standards for child online protection
• Cooperation with Interpol and international child protection agencies

8. Privacy and Safety Balance

8.1 User Privacy Protection

• We employ end-to-end encryption for user communications while maintaining ability to detect CSAM through metadata analysis and user reports
• Privacy protections do not extend to illegal content or activity
• Users are informed that suspected illegal activity will be reported to authorities

8.2 Transparency

• This policy is publicly available and easily accessible
• Users are notified of our child safety standards during account creation
• Annual transparency reports include statistics on child safety enforcement (when legally permissible)

9. Staff Training and Resources

9.1 Employee Training

• All employees receive mandatory child safety training upon hiring
• Annual refresher training on recognizing and reporting CSAM and grooming behavior
• Specialized training for moderation and customer support teams
• Trauma-informed practices for staff reviewing disturbing content

9.2 Mental Health Support

• Counseling services available for staff exposed to CSAM or disturbing content
• Rotation policies to prevent burnout among moderation staff
• Regular check-ins and wellness support

10. Continuous Improvement

10.1 Regular Policy Review

• This policy is reviewed and updated at least annually
• Updates made in response to emerging threats, new technologies, and regulatory changes
• Input sought from child safety experts and advocacy organizations

10.2 Technology Updates

• Continuous investment in improved detection and prevention technologies
• Regular security audits and penetration testing
• Adoption of industry best practices and emerging tools

10.3 Industry Collaboration

• Participation in industry forums on child safety
• Information sharing with other platforms (within legal boundaries)
• Support for legislative efforts to protect children online